Savvy business owners understand that legendary service results in exceptional customer retention rates…and…greater profitability. Savvy business owners also understand that:
- Human interaction is the basic element of any customer experience.
- These interactions create an experience that customers remember…and feel.
- These experiences are the foundation for long-term relationships and…the glue that binds them.
- Deep relationships are far more important than the product, services, and price.
- Customers don’t love companies…they love you and your relationship managers!
- You serve people…not companies.